I go to the MVA today, wait in line, and tell the lady at the info desk that I need to change the address on my license.
She asks in the standard unfriendly govt. worker voice:
"Do you want to wait in line for a very long time, or do you want to go through a process that takes about 5 minutes?"
I told her that obviously I would want the one that does not take as much time, but I don't know the difference between the 2 options.
"OK, then fill out this form" she says, hands me a number, and goes on to the next customer.
I guess it was the 5 minute line for me.
Until I got to that line, and learned that I actually need to be in the long line, since my license expired and I need a new one anyway.
We're all being trained to accept interactions like that.
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2 comments:
With people like that, I take note of their name badge & then use their name as often as possible while I'm speaking with them, "Well Patricia, I think I would rather wait in the shorter line. Is that the right choice Patricia? Which line would you choose Patricia? Appreciate all your assistance with this matter Patricia. "
That might be better. I usually just talk to them as if they were a robot.
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